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VOLCANIC ASH TRAVEL UPDATE - EAST COAST HELPS DELAYED AIR PASSENGERS

05/05/2010

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Train operator eases ticket policy as new disruption hits Scottish airports

TRAIN operator East Coast is easing its ticketing policy today to help customers affected by delays to flights to and from Scottish airports, which have again been grounded by the Icelandic volcanic ash cloud.

Customers travelling on pre-booked train tickets valid for travel today who arrive at airports to find their flight cancelled, will be allowed to return home today on East Coast train services at no further charge.

Also, customers whose inward flight is delayed, causing them to miss booked services, can use their East Coast Advance rail tickets, or unused walk-up-and-travel tickets which are beyond their expiry date, today or tomorrow to complete their journey.

In both cases, airline passengers will need to show either an airline ticket or stub, or their flight confirmation print-out along with their train tickets.

East Coast is expecting trains on its Anglo-Scottish routes to be busier than normal as the disruption to flights continues. Customers can check the latest train service information online at www.eastcoast.co.uk or by calling either National Rail Enquiries on 08457 48 49 50 or East Coast’s own general enquiry line on 08457 225225.

ENDS.

Contact Information

Media Centre
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Media Centre
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Telephone
0845 059 3988
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Email
media.centre@eastcoast.co.uk
About East Coast

On Monday to Friday, East Coast operates 155 train services along the East Coast Main Line, linking London King's Cross, the East Midlands, Yorkshire, North East England and Scotland..

Out of normal office hours (17.30 to 09.00 hours) please call 08700 005151 and ask for the duty press officer to be paged.

Visit the East Coast Media Centre at http://www.mediacentre.eastcoast.co.uk for a full image library and press release archive.